Terms & Conditions

1. Introduction By using the services of PC Help & Repair (referred to as "we," "us," or "our"), you agree to the following Terms and Conditions. Please read them carefully. These terms govern the use of our services and website.
2. Scope of Services We provide computer engineering, IT consulting, and technical support services. The scope of the services we offer is as agreed between us and the client, either through written communication or a formal agreement.
3. No Fix, No Fee Please note that we do not operate under a "No Fix, No Fee" policy. While we will make every reasonable effort to resolve your technical issues, our fees are based on the time spent, expertise required, and the complexity of the task. If we are unable to resolve a problem, you are still liable for the agreed-upon service charges. We will always provide an estimate of our fees before commencing any work.
4. Liability & Data Loss While we take reasonable precautions to safeguard your data, you acknowledge that we cannot be held liable for any loss, corruption, or theft of data during the course of our work. You are responsible for ensuring that all important data is properly backed up prior to any work being undertaken. By using our services, you agree that:
  • Data Backup: It is your responsibility to back up all important data before our services begin. We will not be held liable for any loss of data, whether during repairs, installations, or maintenance.
  • Data Loss: In the event of data loss or corruption, we will not be held responsible for any damages, including but not limited to lost income, business operations, or other consequential damages.
  • Third-party Software: If our work involves third-party software or services, we are not responsible for any data loss or errors caused by these third-party products.
  • Limitation of Liability: Our liability in the event of any issue arising from the provision of our services, including data loss, is limited to the fees paid for the specific service in question. We will not be liable for indirect, incidental, special, or consequential damages.
5. Payment Terms Due to the nature of our business, payment terms may vary depending on the type of service provided. In some cases, we can agree on a fixed price for specific services such as battery replacements, screen repairs, or similar tasks. However, for on-site jobs, repairs, or technical support that involve variable time or complexity, the total cost may not be known in advance.
  • Fixed Price Jobs: For tasks with a predictable scope (e.g., battery replacement, screen repair), we will provide a clear estimate of the cost before starting the work. In such cases, the agreed-upon fee will be payable upon completion of the work.
  • Hourly or Variable Price Jobs: For services that involve on-site repairs or jobs that are difficult to estimate in advance, we charge an hourly rate or a cost based on time and materials. In these cases, we will provide an estimate of the time required or an hourly rate upfront, but the final cost will depend on the actual time spent or complexity of the work.
  • Payment Upon Completion: In all cases, payment is due upon completion of services unless otherwise agreed. An invoice will be provided, and the total amount will reflect the actual time, materials, and services rendered.
  • Late Payment: Payment should be made on the day of the work completed and sometimes before the device is returned to you.
6. Confidentiality and Data Protection We are committed to protecting your privacy and data. Any personal or confidential information you share with us during the course of our work will be kept secure and confidential, in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
  • Data Usage: Any personal data we collect will be used only for the purpose of providing our services and in accordance with our Privacy Policy.
  • Third-party Disclosure: We will not share your personal data with third parties without your consent unless required to do so by law or for the purpose of completing the service.
7. Termination of Services We reserve the right to terminate services at any time if we determine that the work is no longer feasible, or if payment terms are not met. In such cases, you will be billed for the work completed up until that point.
8. Indemnity You agree to indemnify and hold us harmless from any claims, damages, liabilities, and expenses (including legal fees) arising from the use of our services, including any third-party claims related to your data or content.
9. Changes to Terms We may update or amend these Terms and Conditions at any time. Any changes will be posted on this page, and the effective date of the changes will be noted at the top of the page. You are encouraged to review these terms regularly to stay informed of any changes.
10. Governing Law These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from the use of our services will be subject to the exclusive jurisdiction of the courts in England and Wales.
11. Contact Information If you have any questions about these Terms and Conditions or our services, please contact us at:
Email: [email protected]
Phone: 01903 868330
Address: 12, Selsey Close, Worthing, BN13 1LQ